Paid booking is temporarily unavailable and we are not accepting payments for new sessions. Contact is free. This policy preserves remedies for any already agreed paid session or payment issue; it does not invite a new payment.
Client cancellations and changes of mind
Confirmed paid session fees are non-refundable for a client cancellation or change of mind, except where applicable law requires otherwise or an exception below applies. Please notify Mia by email at least 48 hours before the scheduled start time.
Giving 48 hours’ notice does not itself create a refund entitlement. Any cancellation charge is subject to applicable legal limits; we will return any amount that the law does not permit us to retain.
Rescheduling
Please email Mia at least 24 hours before the scheduled start time to request a new time. Rescheduling is subject to availability and becomes effective only when Mia confirms it by email.
If you contact Mia later or miss the appointment, a new time is not guaranteed. The client-cancellation policy and your mandatory rights still apply.
If Mia cancels or cannot deliver
If Mia cancels or cannot provide the agreed session, you may choose an available replacement date or a refund of the amount paid for the undelivered session. We will not substitute another date without your agreement.
If a connection problem or other interruption prevents completion, contact Mia promptly. We will review what was delivered and agree an appropriate remedy, subject to your applicable rights.
Payment errors and refunds that are due
Duplicate or incorrect charges will be investigated and corrected. Refunds that are due will be returned through the original payment method where available. If that is not possible, a suitable alternative will be agreed securely with you.
Processing and account-crediting times depend on the payment provider. Mia will confirm when a refund has been initiated. Do not send full payment-card or bank credentials by email.
Your rights
Nothing in these terms limits rights or remedies that cannot be excluded under applicable law. A no-refund condition cannot override a legal right relating to non-delivery, misrepresentation, cancellation charges or other matters protected by law. Your statutory complaint and payment-dispute rights are preserved.
A session does not guarantee a personal, health or financial outcome. This does not remove the obligation to provide the service that was agreed.
Questions or changes
Email info@in2heal.ing with your name and the scheduled date, time and time zone. Include a transaction reference if the question concerns a payment. Please contact Mia with any question about this policy or an existing arrangement.